A fulfilling position with a team focused on delivering technology services that allows me to use skills developed supporting mega data centers on Linux, UNIX, Windows, VMware and Apple OS X platforms. My strengths include process improvement and automation of manual processes with a focus on quality.
" Managed 25,000 servers across 4 global data centers " Accelerated production schedules by 60% " Key contributor to $10M in annual revenue to HP with Fortune 50 customer
" Responsible for HP.COM availability monitoring systems " Lead in charge of operations optimization for DC consolidation from 7 to 1 " Developed, implemented and maintained server health system across regional DCs
" Virtualization software: VMware, VirtualBox and Parallels " Data Base software: MySQL WorkBench, Microsoft Access Database, Bento Database, Filemaker " HP OpenView Service Manager, Operations Manager, Service Desk, Internet Services, and SiteScope " Maestro Job Scheduler - IBM Tivoli Workload Scheduler, Clear Quest " Proficient with Windows XP, VISTA, WIN7, WIN10, Windows server, Linux, UNIX, MPE and Apple OS X, Microsoft Server 2000-2012, Putty, WinSCP, FTP, TCP/IP, Rumba " Adept at using Microsoft Office & Apple iWork applications " Web design software: SharePoint, FrontPage, Expressions Web, Apple iWeb, RapidWeaver, Sandvox, Wordpress
Operations Analyst II, California Department of Child Support Services
Rancho Cordova, California on contract Deloitte and AgreeYa Solutions May 2016 - March 2017
" Monitor production batch processing via TWS for job errors on both Z/os and Unix environments.
" Take action to resolve errors relating to failed batch processing jobs " Follow documented processes to resolve system and batch related errors.
" Process adhoc requests for production batch job runs.
" Hold/release/monitor batch cycle during documented change activities.
" Process adhoc requests to copy/move files from production drop zone.
" Monitor incoming and outgoing production file drop zones for participating Counties. Take action to resolve issues.
" Used TSD Rental Car Software for all rental agreements. " Provided excellent customers service by engaging the customers with conversation and a friendly attitude. " Worked with customers to secure rental vehicles via rental agreement process face to face, web and over the phone. " Set up reservations and explained pricing options as well as details about rental agreements to customers. " Made several process improvements, by removing unneeded additional options and setting up preferred renters option in the TSD rental software, thus reducing the time it takes the customer to rent a car " Cleaned, detailed cars to provide customers with clean vehicles to rent. " Used point of sale machine to charge customers and ADP to bill service department. " Worked with insurance companies to secure payments from customers using a claim to pay for rental vehicle. " Ran daily accounting business reports to post deposits and perform daily close of business. " Added new cars to the inventory database and performed monthly inventory on rental fleet.
Team Lead for Server Build and Move to Production Process " Worked with multiple teams to resolve issues impacting production schedules " Interfaced with customers to work toward resolution of issues and delays to production via chat, face to face and phone " Developed automation reducing Windows Server configuration time by 80% " Managed 25,000 Windows, Unix and Linux servers using HP OpenView across 4 global data centers in the US, Europe and Asia Pacific " Developed automation tools accelerating managed service provider production schedules by 60% " Collaborated with deployment partners on processes and business practices " Developed training materials for server build and move to production processes
Team Lead responsible for Web Monitoring HP.COM Websites
" Used web monitoring software to prevent and minimize downtime
" Used incident management ticketing software to track problems " All changes were completed using change management ticketing software
Senior Support Engineer for Event Detection and Notification Team " Managed 20 Operations Manager servers with 20,000 global client systems " Supported enterprise customers to resolve issues related to event detection and notification " Responsible for driving issue resolution
" Interface with customers to resolve issues and complete requests according to SLA's via chat, face to face and phone " Implemented server monitoring for a Fortune 50 company resulting in $10M in annual revenue " Installed monitoring software and tools for Windows, Unix, Linux and HP MPE systems " Defined and implemented standard templates across all platforms
" Installed and maintained application consistent backups for HP MPE servers " Optimized DR and restore visibility with integrated reporting of all backups " Modified and tested backup software resulting in 100% Y2K compliance
" Work with customers to resolve technical issues and complete customer request via chat, face to face and phone " Transitioned customer managed monitoring to HP hosted services resulting in $3M annual revenue " Lead in charge of standardizing all operator commands and scripts to optimize data center consolidations from 7 down to 1 " Ensured all batch scheduled production processes were completed on time " Team Lead responsible for all operator workstations " Developed, implemented and maintained an automated server health monitoring system across three regional data centers. This application was in use for over 12 years before HP decommissioned MPE.
" Worked directly with production lines to deliver parts as per scheduled builds " Pulled parts from shelves per work order requirements. " Performed statistical analysis of count discrepancies. " Used inventory control software to maintain on hand quantities. " Maintain clean, safe working environment as per company policies.
" ITIL Certified in Incident Management and Change Management Methodologies " HP OpenView Operations Manager " HP OpenView Reporter " HP OpenView Internet Services " Total Quality Control Methodologies
Sierra College, Rocklin California 1997-2000 Unix Administration, Microsoft Office
" Team player willing to help and mentor " Working knowledge of large scale global data center environments " Streamlining and automating processes and procedures " Strong analytical skills " Self-sufficient and motivated " Quick Learner